FAQ – baj.

FAQ


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Orders, Returns and Refunds 

How do I find the right size?

Every product has their own sizing chart next to the (pre-) order button. You can check the fit by the numbers indicated.  

Do I need to create an account to order something?

No, creating an account is optional. 

How do I return items?

If you want to return single items or your whole order, please send an email to info@bajberlin.com. If your return is accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Please note that all items must be in original state, so not worn neither washed and with all tags and labels intact.

How much time do I have to return something?

If you want to return one or several items of your order you can do so within 14 days. For returns the date of shipping counts as the return date and not the date we receive your return parcel.

Do I have to pay for returns?

Returns are free of charge. After sending an email to info@bajberlin.com we will send you a return shipping label. 

How does the Pre-Order process work?

baj. also offers a special pre-order items from time to time. For these items a certain Pre-Order period will be shown next to the item and an estimated delivery time. While the Pre-Order period, we collect the exact amount of items we have to produce. When the pre-order period is over, it will take a bit time to actually produce the items and ship them over to Germany. We will keep you informed about the exact status and the delivery date of your order via E-Mail. Slow fashion is slower, but made with a huge amount of love. 

Can you change the size or color of an item?

If you want to exchange an item for a different size/color, please file a return and place a new order.

How long does my refund take?

Once your return parcel is back with baj., please allow 7-14 business days to check and refund your order.

How much do you donate per order and to whom? 

In the beginning baj. will donate 5€ per order to mental health initiatives like Die Stiftung Deutsche Depressionshilfe. Over time the donated amount and the initiatives baj. donates to will extend. 

Product and Production

Does baj. use sustainable materials? 

Yes, almost all used materials are Oeko-Tex Standard certified. This verifies that the used materials are tested for chemicals that are potentially harmful to humans and our larger ecosystems.

Where can I find detailed informations about the product like the cut etc.?

On the product page itself you will find for every item a detailed description about the used materials, the cut and fit.

Where are the items manufactured?

The items are manufactured in Europe. 

Are the items produced in a sustainable, healthy manner with good working conditions?

Yes, for baj. it´s crucial to work only with manufacturing companies that produce sustainably and follow European employment standards.  

Payment and Delivery

How much does shipping/returns cost?

Deliveries inside of Germany cost 5,99 € flat. If you spend over 150 € shipping is free of charge. Returns are always free within Germany,

How long will my order take?

Your order will be processed immediately and should arrive within 3-5 business days (if they are in stock and not pre-order items). As soon as your order leaves baj.´s office you will receive an Email with the shipping details.

Does baj. offer international deliveries?

Not yet, but should be possible in near future. 

Which delivery service does baj. use?

baj. is trying to always use DHL GoGreen. The emissions caused by shipping are offset by investments in climate protection projects around the world by the company.

What payment methods are accepted?

Bank deposit, credit card or PayPal payments. 

General Questions

Can I buy a gift vouchers?

Yes! Gift vouchers can be bought on the product page and will be sent via Email.

How do I use a discount code (campaign voucher)?

Discount codes can be redeemed in the online shop and only within the specified period. You can fill in the code at the check out process. 

How can I reach out with question before and after I order?

You can reach out via Email (info@bajberlin.com) or just send a message on WhatsApp +4915750184970.